FAQ

1.Contact us
                         by phone : +603 2856 0965
                         by mobile : +6016 266 0812
                         by email : info@arorasportsonline.com.my

2. Registration as Agent

Q1: How do I register for an account?

Registration for an account is required to send business details such as SSM, Business card & Shop Pictures in our official whatsapp number +60109882283.


3.Making an order.

Q1: How do I make an order?
      1.  Express order via whatsapp by clicking the whatsapp ICON.
        2. Send an inquiry by email.

 

4. Returns

Q1: What is your return policy?

If for any reason you are not completely satisfied with the item purchase, you may return your purchase to us.
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED,  & NO PRINTING with ALL TAGS ATTACHED for store credit only. Returns must be posted within seven (7) days of receiving your order.

You may post the return items to:
   ARORA SPORTS & PRINTING SDN BHD
    No.51G, JALAN PANDAN INDAH 1/23, 
    PANDAN INDAH, CHERAS, KUALA LUMPUR

 

5.Local Delivery (Within Malaysia)
Q1: What is the cost for shipping within Malaysia?

We post all orders via citylink from Monday-Friday at 4pm.Shipping cost is base on quantity and destination. Minimum charge within Peninsular Malaysia is RM 13.00 ( for 3kg below). For Sabah & Sarawak is RM 15.00 ( minimum of 1kg).Tracking numbers are send by whatsapp once posted.

Q2: How long does it take for my parcel to reach me?

 Postage within Peninsular Malaysia take 1-3 days to reach.If customers do not receive their order within 3 working days, please contact our customer service department to track your order.
Postage to Sabah & Sarawak takes 5-7 working days. If customer do not receive their order within 7 working days, please contact our customer services to track your order.


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